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Customer services


Shanghai Tower is equipped with super-grade office facilities and a professional property management team fit for a Class A office building. It’s the first choice of global financial enterprises and service institutions to set up their regional headquarters.

Front-desk service

The lobby reception on the 1st and 2nd floors of the tower provides various services: Free information consulting, complaint handling, lost and found, umbrella rental, mobile phone charger rental, tool box rental, sewing kit rental, wheelchair and stroller rental, etc.

Visitor service

For the convenience of visitors to tenants of the tower, a manual visitor system has been established to provide registration service on the 1st, 2nd, 22nd and 37th floors.

Wi-Fi coverage

The commercial and sightseeing areas of Shanghai Tower are fully covered by Wi-Fi signals, so visitors can surf online.

Reverse vehicle tracking system

The system has been installed in the garage of B3, and visitors with temporary parking can check the position of their vehicles with the plate number at the elevator area and lobby on the 1st floor of Shanghai Tower.