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Customer services


Shanghai Tower is equipped with super-grade office facilities and a professional property management team fit for a Class A office building. It’s the first choice of global financial enterprises and service institutions to set up their regional headquarters.

Front-desk service

At the front desks on the 1st and 2nd floor of Shanghai Tower, visitors can receive free consultation, settle complaints, rent umbrellas, borrow mobile phone chargers and sewing kits, and get help to find lost items. A service toolbox is also available. At the customer service center of B2, visitors can borrow wheelchairs and baby strollers.

Visitor service

Self-service visitor machines have been set up on the 1st and 2nd floor of Shanghai Tower to make it convenient for guests visiting tenants. A manual visitor registration service is also available at the front desk of the 1st and 2nd floor for seniors and foreign visitors.

Wi-Fi coverage

The commercial and sightseeing areas of Shanghai Tower are fully covered by Wi-Fi signals, so visitors can surf online.

Reverse vehicle tracking system

The system has been installed in the garage of B3, and visitors with temporary parking can check the position of their vehicles with the plate number at the elevator area and lobby on the 1st floor of Shanghai Tower.